AQV Customer Claims Portal
For guests of American Queen Voyages (AQV) who have been affected by a cancelled cruise, there is a three-part process to seeking a reimbursement:
Guests who are located outside of the United States should contact their travel or booking agent regarding a refund before proceeding with the refund process outlined here.
Step 1: Submit a Claim Form.- You can do that by printing and mailing a Claim Form provided below or by filling out a Claim Form through the below online form.
- This form requests certain information from you, including your reservation number, the dates of your trip, information about your travel agency or agent if you used one, whether you paid by credit card, and details about any travel insurance you may have purchased.
- You will also be asked to provide copies of your supporting documentation, such as proof of payment.
- After you have submitted your claim form and supporting documentation, you will receive a denial notice from AQV stating that AQV will not be providing you with a refund.
- This is due to the fact that AQV has filed for Chapter 11 to conduct its business shutdown and is not making reimbursement payments directly.
- Your AQV cruise is insured by Argonaut Insurance Company ("Argonaut"), meaning you should still expect to receive a refund.
- AQV will promptly forward all claims filed on the AQV Refund Website, once denied, to Argonaut (including any supporting documentation provided).
- Argonaut has not yet announced the procedures it will follow for processing claims and issuing customers a refund.
- AQV will continue to work with Argonaut and the FMC to ensure that customers are informed of Argonaut’s procedures as they are announced.
- Supplemental details with respect to the submission of your request for a refund may be posted on the AQV Refund Website and the FMC’s website at https://www.fmc.gov, and you are encouraged to check these websites for updates.
All guests should expect to be fully refunded for deposits paid on cancelled AQV cruises. The Claim Form needed to start the process is below.
Please Note:
Claim forms and any supporting documentation should be combined into a single PDF file for upload. Please note that the file size of the PDF must be less than 10 megabytes. Claims and supporting documentation in excess of 10 megabytes must be submitted by mail.
If you submit your claim online, you do not need to submit a claim by mail.
A PDF of the Claim form can be located below.
Submit Claim Form
Completed Claim forms can be sent to the following address:
American Queen Voyages™ Refunds
c/o Omni Agent Solutions
5955 De Soto Ave., Suite 100
Woodland Hills, CA 91367
Please Note:
Claims may be submitted in person, by courier service, hand delivery or mailed to Omni Agent Solutions at the above address.
Submission of Claim forms by email and/or facsimile transmission is not permitted.
You must submit an originally executed Claim.
If you would like a copy of your claim returned to you as proof of receipt, please enclose an additional copy and a self-addressed postage-paid envelope.
Privacy of Information Collected
Your claim form must not contain medical records, the name of a minor (only provide the minor's initials) or a financial account number (only provide the last four digits of such financial account).
PLEASE REVIEW YOUR CLAIM AND SUPPORTING DOCUMENTS AND REDACT ACCORDINGLY PRIOR TO UPLOADING THEM.
The information requested on the claim form is being collected for the purposes of facilitating the processing of any refund claim(s) you may have against American Queen Voyages™. Some or all of the information you provide on the claim form may be shared with certain third parties in furtherance of the refund process. Applicable law or court order may prohibit the amendment or erasure of such information once it is submitted.